To secure your booking and avoid disappointment, we request a simple booking form is completed, detailing the date, venue and size of your event.
2. PAYMENT & DEPOSITS
To secure your date and order you will be required to pay a non-refundable Booking Deposit of 25% of the total order. This can be paid by bank transfer or cheque. The balance will be required 14 days prior to the start of your hire period.
Separately, we also request a Loss & Damages Deposit of 50% of your total order cost (excluding delivery/collection charges), 14 days prior to the start of your hire period. This will be returned in full to you within 5 working days of the end of your hire period minus any loss & damage charges incurred. You will be notified of any loss & damage costs 3 days after the end of your hire period. In the event of the loss & damage charges exceeding the Loss & Damages Deposit, an invoice will be dispatched and payment will be required within 10 working days.
3. HIRE PERIOD
The length of the hire period is 3 days. However, additional days can be added and these may incur an additional cost. Please feel free to discuss this when you place your order.
4. CANCELLATION AND RESCHEDULING POLICY
All cancellations must be made in writing (email preferred) and acknowledged by Wells Vintage Tea Party. Any cancellation made within 14 days of the start of the hire period will incur a charge of 75% of the overall order cost.
Should the hirer need to reschedule the event, we will endeavour to accommodate changes subject to availability. In this, we ask for as much notice as possible. If at least 30 days notice is given for rescheduling and your order does not change, there will be no additional charge. However, we will require a 10% Rescheduling Fee if the hire period is altered within 30 days of the start of the agreed hire period.
5. AMENDMENTS (CHANGES TO ORDER)
All changes to your order must be made in writing (email preferred) and will be accommodated subject to availability. All such requests must be made at least 72 hours prior to the start of your hire period. Any additional costs must be paid in full before the start of your hire period.
6. DELIVERY & COLLECTION
We are happy for you to collect and return your ordered teasets etc from/to us in Royal Tunbridge Wells. Alternatively, we offer a delivery and collection service within a 15 mile radius of Royal Tunbridge Wells at a rate of £0.45 per mile. Delivery is free for orders over £250 within a 15 mile radius of Royal Tunbridge Wells. We also operate within Surrey and can deliver and collect within a 5 mile radius of Epsom at a similar rate per mile.
The hired items must be returned or ready for collection at the agreed date and time. All late items will be charged at 15% of the total order per day.
7. CONDITION OF GOODS
All our items have been hand selected by us and our china items are free from cracks, chips and crazing.
We take extreme care when we source and pack our items to ensure that every piece we provide reaches you in good condition. However, we are happy (if you so wish) for you to check the items upon collection/delivery before signing the release inventory. Should there be any issues with your order, Wells Vintage Tea Party must be notified immediately after collection/delivery and before your event takes place.
Once the items have been collected or delivered and signed for by the hirer (or other nominated person) they become the responsibility of the HIRER until they are returned to or collected by Wells Vintage Tea Party.
Wells Vintage Tea Party must be informed if the person signing for the items is not the hirer.
All hired items remain the property of Wells Vintage Tea Party.
9. LOSS & DAMAGES
We are sure that you will look after our china, cutlery, glassware and lawn games, but we accept that accidents occasionally happen. In the event of any loss or damage, each piece will be charged at the replacement value listed in the Loss & Damages Ts & Cs attached to your booking deposit invoice.
The hirer will be notified of any loss and/or breakage costs incurred within 3 days following the hire period, allowing the Loss & Damages Deposit to be returned minus any damage charges within 5 days. In the event of the charges exceeding the Loss & Damages Deposit, an invoice will be sent to the hirer and payment will be required within 10 working days.
Any china item which is chipped, cracked or crazed will be classed as broken. As we guarantee matching trios for every guest, the replacement cost for the loss or damage of a teacup, saucer or tea plate will be charged as a full trio replacement.
All of our items are packaged with great care to ensure they reach you in perfect condition.
All items must be repackaged with equal care ready for washing by Wells Vintage Tea Party. Brief and simple instructions on how to repack the items after use will be included with your order.
If Wells Vintage Tea Party collects your order and has to repack the items itself a £20 Repacking Fee will be charged to the hirer.
We offer a FREE washing up service to all our clients, once the items have been returned to Wells Vintage Tea Party. This ensures they remain in perfect condition for our next clients. Should you need to rinse or wash up any items during your hire period, please note that our items must NOT go in a dishwasher. All cleaning must be done by hand in luke warm (not hot) water. Washing in hot water can result in breakages and could affect the gilding and designs on the items.
Items are hired under the HIRER'S responsibility and Wells Vintage Tea Party accepts no responsibility or liability for any damage or injury caused by the hired items, however caused.