Q. What exactly can I hire?
A. Wells Vintage Tea Party can provide all that you need to create an elegant English tea party. Our hire collection includes vintage bone china (teacups, saucers, tea plates, milk jugs, sugar bowls, teapots, cake/sandwich plates and tiered cake stands) vintage cutlery (teaspoons, cake forks, butter knives, sugar tongs, cake slices & knives and preserve spoons), and vintage glassware (bon bon dishes, glass dishes and single tier glass cake stands). We can also provide handmade cotton napkins made to match every trio (teacup, saucer and tea plate).
Q. Where are you based?
A. We are based in the heart of Royal Tunbridge Wells in Kent. We also operate from Epsom in Surrey.
Q. Can I collect my order?
A. We are happy for you to collect and return your ordered teasets etc from/to us in Royal Tunbridge Wells. Alternatively, we offer a delivery and collection service within a 15 mile radius of Royal Tunbridge Wells, please see below for details and prices.
We also operate within Surrey and can deliver and collect within a 15 mile radius of Epsom.
Q. How much do you charge for delivery and collection?
A. We offer a delivery and collection service within a 15 mile radius of Royal Tunbridge Wells at a rate of £0.45 per mile. Delivery is free for orders over £250 within a 15 mile radius of Royal Tunbridge Wells.
We can also deliver and collect within a 5 mile radius of Epsom in Surrey at a similar rate per mile.
Q.What is the cost per head?
A. The cost per head depends on how you place your order. You can select the individual pieces you require in which case the cost per head will depend on how much and what you order. Alternatively, you can give us the total number of guests at your event and the number of settings per table (if applicable) and let us create your order. This is the most cost efficient way of creating your tea party and it ensures that nothing is forgotten. Typical costs per head are £3.60 for up to 20 guests, £3.40 for 21-50 guests and £3.20 for 51+ guests. See Prices & Packages.
Q. How long can I hire the items for?
A. The length of the hire period is 3 days. However, additional days can be added and these may incur an additional cost. Please feel free to discuss this when you place your order.
Q. Can I put the china and cutlery in the dishwasher?
A. No. Due to the vintage nature of the china and cutlery, none of our pieces can be washed in the dishwasher.
Q. Who washes up all the china etc after our event?
A. As part of our service, we prefer to lift the burden of washing up from you. This minimises the risk of breakages and ensures that our collection remains in perfect condition for future clients. This service is FREE. All we ask is that you wipe off excess food and rinse out the teacups and teapots to prevent staining.
Should you need to rinse or wash up any items during your hire period, please note that our items must NOT go in a dishwasher. All cleaning must be done by hand in luke warm (not hot) water.
Q. Do I need to wash the napkins before returning them?
A. No. As part of our service we wash all the napkins and press them ready for our next clients.
Q. Will all the china in my order match?
A. Due to the vintage nature of our collection, we suggest a beautiful and eclectic selection of fine china to create your perfect tea party. Naturally every guest will have their own matching trio (teacup, saucer and tea plate), adding to the charm of your table setting.
Depending on the size of your event and item availability, we may be able to create matching settings round each table.
Q. What happens if an item gets broken?
A. We are sure that you will look after our china, cutlery and glassware, but we accept that accidents occasionally happen. In the event of any loss or damage, each piece will be charged at the replacement value listed with your order form. Please see our Terms & Conditions for details of the Loss & Damages Deposit required.
Q. Can you set up the tea party for me?
A. We are happy to set up your tea party for an extra fee. We are happy to discuss this at the time of your booking.
Q. Is there a minimum order?
A. There is no minimum order. We are happy to create a romantic tea for two or a vintage themed wedding party.
Q. What methods of payment do you accept?
A. We accept payment via bank transfer or cheque.